Use of Your Information

By using this Website, you agree in entirity that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Website services. These include (without limitation):

Communicating (and personalising such communication) with you
Compiling customer reviews
For any purpose required by law or regulation

1. Introduction

IS Cars LTD T/A Car Firm is committed to protecting your privacy.

This Privacy Policy sets out the basis on which any personal data is collected from you and processed by Car Firm, including how we protect your data.

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulations 2018, the Data Controller is IS Cars LTD, a company registered in England and Wales under company registration number 07259069 and whose registered office address is at Car Firm, Great North Road, Peterborough, Wittering, PE8 6HG.

2. What is personal data?

Personal data is data which relates to a living individual who can be identified directly or indirectly either:

  • From that data; or
  • From that data and other information which is in our possession, or is likely to come into our possession.

3. What is our legal basis for processing your data?

The normal legal basis for us processing your data is that it is necessary for the legitimate interests of Car Firm. We have carefully assessed these interests and balanced them with the interests of our customers to ensure fair processing e.g. processing data to facilitate the car buying journey and aftersales customer care as efficiently as possible.

If you are making a finance application another legal basis is relied upon; that it is necessary for the entering into and the performance of a contract.

Upon purchasing a vehicle your personal data will be stored for up to 7 years, the legal basis being that it is a necessary for compliance with a legal obligation, as the HMRC require this for accounting purposes.

For more examples of how your personal data may be processed and the legal basis for doing so please see the separate headed section below.

4. Examples of how your personal data may be processed and the legal basis for doing so

The below are some of the reasons for processing customer data in-line with the legitimate interests of Cargiant:

  • Supplying goods and services to our customers;
  • Improving existing products and services and developing new products and services;
  • Handling customer contacts, queries, complaints or disputes;
  • Understanding our customers’ behaviour, activities, preferences, and needs in order to provide a tailored service;
  • Considering job applications;
  • Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders; and
  • Allowing our advisers to follow up our service, either by email, telephone, SMS or mail, as part of our customer care procedures;
  • Promoting, marketing and advertising our products and services; and
  • Sharing your data with selected third-party partners whose products and services support and describe our sales, customers, traffic patterns and other site information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes. These statistics will include no personally identifying information.

In particular circumstances we will also process and share your personal data in order to comply with a legal obligation, for example:

  • Preventing, investigating and detecting crime, fraud or anti-social behaviour including but not limited to prosecuting offenders, including working with law enforcement agencies;
  • Effectively handling legal claims or regulatory enforcement actions taken against Cargiant;
  • Protecting Cargiant, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations;
  • Protecting customers, employees and other individuals and maintaining their health and safety;and
  • Complying with any other legal and regulatory obligations that may arise.

Lastly, we will process and share your data in the following ways on the condition that your consent has been given:

  • Sending promotional, offers and news related communications which are relevant and tailored to you; and
  • Sharing your data with third parties so that they can communicate related products and services which may be of interest to you.

5. How do we use your personal data?

Collected on:

www.carfirm.co.uk

Call Backs

Showroom visits

Emails

Enquiry forms

Finance Applications

If you would like to apply for finance online you will be required to fill out application form. If you make an application, your details will be held and used in a credit scoring or other automated decision-making process when assessing your application, multiple finance companies on our lending panel may receive this information in order to consider it.   If your finance application is incomplete or incorrect we will contact you to offer assistance.

Live Chat and Online Form

If you use the chat service to communicate with our live chat operators, you may disclose personal information in the course of using the service. All conversations and email exchanges are recorded. Any personal information that you disclose during a live chat or via an online form will be accessible to and processed by and made available to Car Firm.

By submitting personal information to us, you are deemed to have agreed to the terms set out above regarding the use of your personal information.

Information recorded will be primarily used to help support your car buying journey. This includes contacting you following your visit to offer assistance in the event that you have been unsuccessful in finding the right car.

Vehicle Valuation

Alongside a physical inspection, information about your current vehicle is required in order to provide a valuation of the vehicle. The information we require includes the car registration plate, make, model, vehicle mileage, price required and whether the vehicle has had paint protection applied to it.

Finance Applications

In addition to information collected, in order to complete a finance proposal, the following information is required: date of birth, nationality, residence status, marital status, number of dependent children, ID type available, address, current employment details, proof of employment and previous employment details. Financial details also required include: bank details, income, expenditure, home valuation, assets valuation, whether this is a replacement loan, whether a change in your circumstances is currently expected and also the purpose of the vehicle under consideration for purchase is recorded. In submitting a finance application, your details are held and used in credit scoring or other automated decision-making processes.

Other services

We provide a number of specialised communications at your request to assist in the car buying process such as call backs, test drive bookings and eStock alerts.  We may require further information from you to be able to complete and provide the service requested. Please get in touch with a member of our team for more information.

Post-sale

In addition to the data collected initially, your address, the registration number of the vehicle purchased along with any additional products or services required is also collected. Your address is used to verify your identity alongside bills and other methods of identification. Any correspondence received in the course of facilitating an after-sale service will also be recorded.

For marketing communications

Subject to your consent, we will use your personal information to contact you with information about offers, news and promotions.

If you no longer wish to receive communication from us simply email [email protected] stating “remove all correspondence”

Remember that if you say you do not wish to receive any promotional material from us, this will preclude you from receiving any of our offers, news or promotions which may be of interest to you.

6. How do we protect your information?

Car Firm will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Our team constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

It is important for you to protect against unauthorised access to your password and to your personal computer. Be sure to sign off when you finish using a shared computer. We can’t accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

All information (except Payment Card information) you provide to Cargiant is stored on Car Firm’s database.

Our security procedures mean that we may request proof of identity before we disclose personal information to you.

7. How may we disclose your data to third parties?

In order to deliver a high standard of support we will provide information about you:

  • To employees and agents of Car Firm to deal with your accounts, products and services related to Car Firm;
  • With your agreement, to additional service providers whose products and services may be of interest to you, such as mechanical breakdown insurance or exterior and interior car protection products; and
  • To third parties using aggregate information and statistics for the purposes of monitoring usage of our services in order to help us develop our services, for example, to additional service partners and advertisers. These statistics do not include information that can be used to identify any individual.

In addition, we will disclose your personal data to third parties if required as follows:

  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This may also include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies;
  • In order to comply with any legal or regulatory requirements;
  • To finance companies, if making a finance application through Cargiant; and
  • To credit reference agencies, if making a finance application through Cargiant.

We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions.

Cookie Information

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org

How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.

List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz

Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • com
  • com
  • twitter.com
  • com
  • com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

Privacy

Information that is gathered from visitors

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.

Visitor Options

If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondants and simply state you wish to unsubscrib

Data Controller- IS Cars LTD

Data protection registration number- ZA277850



Cookie Information

Cookies are small text files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites work, or work more efficiently, as well as to provide business and marketing information to the owners of the site. For more detailed information about cookies visit www.allaboutcookies.org

How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.

List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz

Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • yahoo.com
  • twitter.com
  • api.twitter.com
  • addthis.com
  • youtube.com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

Privacy

Information that is gathered from visitors

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.

Visitor Options

If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondants and simply state you wish to unsubscribe to the service.

Powered by
Starkwood Media Group Logo